Hi Tam, tell us a little bit about yourself and your role at Barrhead Travel? Afternoon folks my name is Tam, Team Leader at the Livingston store. Outside of work, I love spending time with the family and watching the famous Glasgow Rangers. Also a big fan of Marvel and the DC universe. Netflix documentaries too! […]
Hi Rachel, tell us a little bit about yourself and your role at Barrhead Travel?I am currently a member of the web content team. Specifically, I mainly deal with the testing and sending of all our e-mail newsletters, and updating web pages with new holiday deals and marketing campaigns we have running. I have also been one of the key members in the migration of our online systems. In other words, I make the website as pretty and user-friendly as I possibly can.
I am currently a member of the web content team. Specifically, I mainly deal with the testing and sending of all our e-mail newsletters, and updating web pages with new holiday deals and marketing campaigns we have running. I have also been one of the key members in the migration of our online systems. In other words, I make the website as pretty and user-friendly as I possibly can.
What does an average day look like for you?
I start an average day by sending out the e-mail marketing schedule for the week. I will then look over my e-mails to see if any evidence is needed for our campaigns and collate this along with the statistics for the individual Marketing Executives.
Then, I would make any web updates that have been requested. This could be updating offers for the product team or updating new videos or images for marketing. I will also ensure I have pulled all the customer segments for the e-mail newsletters being sent out (I usually try work a day ahead).
Once another member of my team has created one of our emails, I am always the first round of testing for every e-mail newsletter that goes out. We then may make any necessary amends and send out to our larger testing data. Once a newsletter has been signed off, it is then my responsibility to ensure it is going out to the right customers and schedule it for a time that will increase its success rates.
When did you join the company?
I joined the company in September 2015 as a Modern Apprentice.
What did you do as part of your Modern Apprenticeship?
I had to demonstrate that I was developing skills on the job. My assessor would come in and I would explain everything I was learning and show them what I could do.
What kind of person would you say is suited to a career in content editing? And what advice would you give them?
Firstly, you need to be a very organised person and good at prioritising workload as things can get quite hectic. You also need to be good with computers. Being in web content is essentially being online all day and working on difference Content Management Systems. Knowledge of HTML is also valuable. However, learning on the job was key for me.
And finally, what’s your favourite thing about working at Barrhead Travel?
Honestly, the people. I met some really great, intelligent people who I am and will remain friends with since starting with this company.
I’m thankful for the people in my team who helped and trained me when I first started, which must have required a lot of patience! Without them, I never would have got through the apprenticeship and secured a job at the end.
Hi Angela, tell us a little bit about yourself and your role at Barrhead Travel?On joining Barrhead Travel, the first department I worked in was cruise sales. I then moved onto package department, flights department, family fund department, last minute.com department and then the internet department before moving to the customer service department in December 2012. I have been Team Leader in the department since 2017 and enjoy my role very much.
My Name is Kelsey and I’ve been with Barrhead Travel for five years now. I first joined Barrhead Travel as a Modern Apprentice in the Training team when I was 19, which I completed in 6 months.
I have now moved onto working in the Web Design Team and last year I received Employee of the Year in the Marketing Department category.
What was it about the Barrhead Modern Apprenticeship scheme that appealed to you?
I previously hadn’t ever thought about doing an apprentice in travel. It was only when I was in a Barrhead Travel branch booking my holiday that the Travel Consultant asked me if I had ever considered it. I then looked into it and decided to apply.
Tell us about the work you did on the Modern Apprenticeship Programme?
I helped pull together the training courses for our staff and I organised training events with suppliers. Part of my Modern Apprentice was to also try out other areas of the business. The plan was for me to provide staff with training classes but I began to feel out of my comfort zone – and this is when I looked into moving elsewhere. I’ve always had a passion for design and at the time the team was expanding so I was able to transfer.
What are your responsibilities now within Barrhead Travel?
My responsibilities now are updating creative on the website, designing e-newsletters and other digital marketing materials. I also help out when needed in the print team – who design creative visuals for our brochures and press adverts.
What did you find the most valuable part of the Modern Apprenticeship Programme?
It’s a great programme for someone who isn’t sure what they want to do yet, plus you get to learn while being paid. Also, if where you start as within the company isn’t right for you, they will help you find the perfect department.
Finally, what is the best thing about working at Barrhead Travel?
Every team that I have worked within has always welcomed me and I feel like I have a little work family.
Francesca Barone is one of our Brilliant Travel Homeworkers who specialises in cruise and luxury holidays. She was recently invited on board the Silver Muse, the newest ship in the SilverSea fleet. Here’s her blog on the ammenities found on board. Recently I was one of the fortunate few to receive an invitation onto one […]
We love sharing our staff travel diaries here on our blog, and today our resident blog writer is sharing one of her own travel stories. Morag, who works in the Social Media and Marketing team, was lucky enough to jet off to Disneyland® Paris last October to discover the magic for herself. Here’s what she […]
When you book your holidays, do you arrange it all yourself or do you ask a travel agent to organise everything for you? If it’s the latter you’ll know the benefits of booking through an agent – such as financial protection and sourcing great deals. However, if you prefer to research your own holiday, here […]
Cruises are one of the most popular holiday types that Barrhead Travel sells and they definitely keep our specialists busy. But this isn’t just because they sell a lot of cruises – it’s also because we regularly send them cruises to experience the ships for themselves. One of our most recent trips was a joint educational […]
Modern Apprenticeship Scheme to Manager! Barrhead Travel’s latest store, at the St Enoch Centre in Glasgow, opened earlier this year, with a former Modern Apprenticeship Scheme to Manager! Ruaridh Wilson joined us in 2010. Each year, we take on around 50 young people across our branch network – we’re looking for a great attitude and […]